When can I expect to receive my order?
All orders with in-stock items ship within 2 to 3 business days. Following the date of shipment, you can expect your order in the timeframes listed below:
Canadian Customers: 2-5 Business Days
USA: 1-3 Weeks
International: 3 to 12 Weeks
Why are some items listed as back order?
Some items are listed as back order as we are unable to keep stock of certain products therefore they are made to order.
How long will it take to receive back ordered items?
The wait times may very but please wait up to 3 weeks for your order to be processed and shipped.
Can I make cash payments?
To make arrangements for cash payments, please contact us at firstname.lastname@example.org.Orders etc.
When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.
You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.
We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.
All products ordered remain our property until we have received full payment for them.
Customer information etc.
You are responsible for that the personal data that you provide us with is correct and complete.
Customers are responsible for reshipment charges if they have provided inaccurate information and their order becomes undeliverable. Shipping fees are NOT refundable.
Prices, fees etc.
The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.
From time to time we may, for specific products, offer more favourable conditions than those provided for in these General Conditions, for example with regards to extended right of withdrawal. Such more favourable conditions are valid only for a limited duration of time, until the specific products are sold out, and may be cancelled by us at any time, and if we do so these General Conditions will apply without amendments.
Shipping and delivery
Products in stock are normally delivered within the number of working days listed above. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.